Privacy policy

What we collect

When you contact us, request a quote or send a project enquiry, we may collect:

• your name, company, phone number and email address
• your suburb or project address
• details of your project, including plans and drawings you upload
• any other information you choose to include in your message

Why we collect it

We use your information to respond to your enquiry, prepare quotes and drawings, measure, manufacture, deliver and install your windows and doors, provide warranty and after-sales service, and keep records we are required to keep by law.

We won't sell your information or use it for unrelated marketing without your consent.

Who we share it with

We only share your information when it is needed to complete your job, for example with our installers, delivery providers, glass and hardware suppliers, or your builder. We may also disclose it where required by law.

How we store it

Your information is stored securely in our business systems and email. Enquiries and files you send through this website's forms are received and stored by our website host, Netlify, which may store them on servers outside Australia, including in the United States. We take reasonable steps to protect it from misuse, loss and unauthorised access, and we delete or de-identify it when it is no longer needed.

Website analytics and advertising

Our website uses cookies and similar tools from Google, including Google Analytics and Google Ads, to understand how visitors use the site and to measure how well our ads work, for example whether someone who clicked one of our ads went on to send us an enquiry.

When you send an enquiry, your email address and phone number may be shared with Google in a scrambled (hashed) form so it can match the enquiry to an ad click. Google can't read them, and we use this only to measure our advertising.

Google may also use cookies to show our ads to people who have visited our website. You can turn off personalised ads at adssettings.google.com, opt out of Google Analytics with the Google Analytics opt-out add-on, or block cookies in your browser settings. Google explains how it uses this information at policies.google.com/technologies/partner-sites.

Accessing or correcting your information

You can ask to see, correct or delete the personal information we hold about you. Contact us using the details below and we'll respond within a reasonable time.

Questions or complaints

If you have a question or concern about how we handle your information, please contact us first so we can try to resolve it:

InFrame Glazing Systems Pty Ltd
134 Williams Road, Dandenong South VIC 3175
(03) 9791 1266 · info@inframe.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.